Terms of service
CONDITIONS OF SALE
General conditions of sale GLO-W PRO s.r.l.
1.) Validity
By registering and accepting the conditions, the user/customer acknowledges having read and accepted the site conditions, the conditions of sale and the rules for the protection of the Privacy law. Rules in conflict with the general conditions of sale and/or general conditions are only valid if they have been accepted in writing by GLO-W PRO s.r.l.
2.) Efficiency
The operator GLO-W PRO s.r.l. manages a website with e-commerce.
GLO-W PRO s.r.l. gives users the opportunity to use its Database, in the agreement which the user must accept and confirm. Otherwise it is not possible to register.
The user finds suitable masks to manage personal data, which he can delete or modify at any time.
To manage the different Modules, the user must register for each Module separately, confirming in any case the conditions of registration.
The offers of GLO-W PRO s.r.l. they remain free in variation, and not binding in duration.
GLO-W PRO s.r.l. reserves the right to change prices, conditions of sale and/or general conditions at any time without notice.
3.) Access and sales contract
The user can use the Database to enter his data, or to place orders in the Online Shop.
4.) Prices
The prices mentioned are VAT included. Unless otherwise specified, our prices are for shipping with a charge of 8.90 Euros, and free original packaging. For orders over 100.00 Euros, shipping is free of charge, this applies only to Italy. We are not responsible for the regular delivery of the goods sent if the shipping address indicated is not exact and complete in all its points. In the GLO-W PRO s.r.l. general catalogue. The prices valid at the time of printing are shown and are indicative. Prices are subject to continuous changes and are continuously updated. The current updated value is reported on the GLO-W PRO s.r.l. website.
The current price of the catalog in force can be requested through a written offer. The granting of any discounts by GLO-W PRO s.r.l. takes place in writing.
5.) Payment Terms
The payment of the total amount is to be paid jointly in a single payment. The amount contains the cost of the product/s and the cost of shipping (²). The total order value (³) must be executed, jointly in a single solution, with the following methods listed below
(a+b+c).
Rules in conflict with the general conditions of sale are only valid if they have been recognized as valid in writing by Glo-w Pro s.r.l.
The customer has the possibility to choose the type of payment directly during the order phase.
During the payment phase, the cash/cash on delivery method of payment is excluded if there is any personalization of the product(s). On which payment is obligatory: Credit Cards, Pre-Paid Credit Cards, PayPal digital Wallet Pay (Apple Pay, Google Pay, Samsung Pay etc.) Advance bank transfer.
The delivery note document issued by Glo-w Pro s.r.l. it is included in the package shipment.
It is important to keep this document with a delivery note (receipt) for any complaints, disputes and changes in sizes or goods and the right of withdrawal.
The taxable VAT of the country in Italy in force is applied.
Ownership: the goods remain our property until full payment.
a.) Advance bank transfer
The price of the products is guaranteed only if payment by advance bank transfer is made within 24 hours of receiving this order confirmation email.
If the payment (by sending us a copy of the bank transfer made) does not arrive within the times indicated, both the price and availability of the product may change.
In this case you will be notified of the change or cancellation of the order.
Important, the payment must have been credited to the bank by Glo-w Pro s.r.l., before the order can be shipped.
The order is processed on the day following the bank credit, delivery is expected within 3-5 days. working hours of the contracted courier.
For purchases with amounts exceeding 100.00 Euros, shipping costs will not be charged (free shipping)
Indicate the order number in question
Bank transfer to Rodrigo Garcia Accinelli
Name: RODRIGO LAUTARO GARCIA ACCINELLI
IBAN: IT09 Y036 4601 6005 2626 8085 021
BIC: NTSBITM1XXX
Bank: N26
Attention: the price of the products is guaranteed only if payment by advance bank transfer is made within 24 hours of receiving this order confirmation email.
If the payment (by sending us a copy of the bank transfer made) does not arrive within the times indicated, both the price and availability of the product may vary. In this case you will be notified of the change or cancellation of the order.
b.) Credit Card
Orders are accepted via credit card payment
VISA - MASTER CARD - American Express
c.) PayPal
Orders via PayPal payment are accepted
d.) Prepaid Cards
(such as PayPal, Poste Pay, and all institutions / banks) with the symbol
Visa and Maser Card.
e.) Wallet Pay
Through your device settings such as APPLE Pay, Google Pay, Samsung Pay, and other Pay Wallets that are connected to your device.
6.) Invoices issued to companies and firms
The issuing of the invoice itself must be requested (written "invoice request") at the same time as the order (it is not possible to request the invoice later)
To issue an invoice addressed to a company or business, the minimum amount to be invoiced is 100.00 Euros net of VAT, without shipping costs calculated.
For lower values, an invoice is not issued but a receipt is issued.
(as required by law for indirect electronic commerce)
provided by the art. 22, paragraph 1, n. 1) of the Presidential Decree n. 633/1972
Subject: electronic invoicing 2018 budget law (law 205/2017) The 2018 budget law established the obligation for electronic invoicing for the sale of goods and for the provision of services between B2B and B2C. From 1 January 2019, the The invoicing obligation will be extended to all sales of goods and services between business to business (B2B) and business to final consumer (B2C). In general, electronic invoices will be transmitted through the INTERCHANGE SYSTEM (SDI), managed by the Revenue Agency, currently in use for electronic invoicing towards the public administration. In order to allow us to send invoices in the format required by this legislation, it will be necessary to provide us with the UNIQUE CODE (SDI code) or alternatively an address by certified mail (PEC). The fields marked (*) are mandatory •
Company Name: *
Address : *
City and postcode/province: *
Telephone : *
E-Mail: *
VAT number: *
Tax ID code : *
Ministerial authorization code (SDI): *
PEC address: * as an alternative to the SDI
7.a.) Offers without obligation
All offers and prices are without any obligation. We reserve the right to update, modify or cancel the offer, in part or in whole, without notice. There is no right to the availability of our offer.
7.b.) Images
The purpose of all images is purely illustrative. Since the images are reproduced on the User's computer screen and/or printed by the User from the computer screen, there may be differences and changes between the graphic image of the product and its actual appearance.
8.) Warranty
Glo-w Pro s.r.l. offers a 30-day warranty from the day of purchase and will manage the collection of products that are defective or malfunctioning during the warranty period and only if accompanied by a written complaint.
Such products or parts must be returned adequately packaged, and in compliance with those particular instructions that Glo-w Pro s.r.l. may have imparted at the time of supply. The returned products or their parts must be accompanied in paper form by the delivery slip plus the receipt for the product purchased, as well as any other information agreed with Glo-w Pro s.r.l. at the time of supply. Glo-w Pro s.r.l. will carry out a check on the products declared defective or malfunctioning and, recognizing them as such, will arrange for the new item to be returned at the expense of Glo-w Pro s.r.l. If the products are not recognized by the manufacturer as defective or malfunctioning, they will be returned to the customer by charging a flat rate of 30.00 Euros.
The warranty becomes void if the customer or third parties have tampered with what was supplied.
9.) Right of withdrawal
RETURN AND REFUND POLICY
Not satisfied with your purchase? The size is not the right one? No problem! Making a return with Glow Pro is quick and easy.
How long do I have to initiate the return?
You have 14 days from the date of delivery of the product to request a return.
How can I return an item?
The return request can be made directly with one of our collaborators by contacting us on WhatsApp, who will book the shipment for you. To proceed, you will need your order number, the code of the item to be returned and confirmation that the product is in its original condition.
On the return method, you can choose between two options to send the goods to us:
OPTION 1:
After confirming the return with the QR code provided by our collaborator, you can approach any Italian Post Office and deliver the package.
OPTION 2:
Home collection: our collaborator will book the home collection of the goods in the agreed time slot.
Control and refund
Once the goods have been received, they will be examined to ensure that they are in optimal condition. If everything complies, the refund will be issued to the payment method used for the purchase.
Refund Method
The refund will be made via the original payment method (credit card, PayPal, etc.). In case of advance payment, we ask you to enter the cardholder's name and IBAN.
Important note: Shipping costs for orders under €100 are non-refundable. Furthermore, the cost of €6.90 for the return service will be deducted from the refund. (FREE RETURNS OF THE 72 HOURS SLEEP PROGRAM)
Example:
If you purchased an item worth €100, you will receive a refund of €93.10 after the product has been returned and confirmed as eligible.
When is the return not accepted?
To be accepted, the return must meet the following conditions:
Declaration: "I declare that the product is in original condition, with intact label, without defects or signs of wear."
Return exclusions: Personalized products, used or damaged items, items sent after 14 days, visibly damaged packaging. Returns of the 72 hour program required beyond the hours agreed on the program.
How to package the return?
The product must be returned in the original packaging, placed in a well-sealed envelope or box. If the product arrives without adequate external packaging, the return will not be accepted.
CONSUMER RIGHTS
Pursuant to Legislative Decree 21 February 2014, n. 21, consumers have the right of withdrawal within 14 days of delivery. This right applies only to private customers and not to companies or VAT holders. Once the deadline has passed, it will not be possible to make a refund. Glow Pro is only responsible for any decrease in value due to manipulation that is not necessary to verify its nature and functioning.
10.) Deliveries
The moment when every technical detail is clear to Glo-w Pro s.r.l. is considered the beginning of the delivery period. The delivery of the products will be carried out under pre-established transport conditions and at a pre-established cost, both indicated in the introductory pages of the catalogue, unless a different service is specifically requested by the customer. Notwithstanding the foregoing, Glo-w Pro s.r.l. reserves the right to change the shipping cost during the validity period of each catalogue. This cost will be confirmed to the customer at the time of ordering. Same-day order processing will only be carried out for orders received via fax or online on the Glo-w Pro s.r.l. website. within the time specified in the catalog and only concerns products available in stock. Unless otherwise agreed, delivery will be made to the address that the customer will have specified when ordering. The costs are borne by the customer. NB: the arrival dates of the products indicated on the website, on offers and order confirmations Glo-w Pro s.r.l. are based on arrival forecasts provided directly by Manufacturers, Distributors or estimated by Glo-w Pro s.r.l. staff. based on historical trends. The actual delivery to our. warehouses could however be extended without notice due to external events. However, Glo-w Pro guarantees delivery within 30 days of the purchase date.
11.) Country of origin
Unless otherwise communicated to the customer, nothing in this catalog can be considered as a declaration of the country of origin, processing or production of the products or any part thereof.
12.) Copyrights and patents
The products presented in the catalog may be subject to patent, trademark, copyright or other industrial property rights. Glo-w Pro s.r.l. 0 is the owner of the copyright relating to this catalogue, its full or partial reproduction is prohibited without the prior written consent of Glo-w Pro s.r.l.
13.) Force majeure
In the event that the execution of orders by Glo-w Pro s.r.l. is hindered or prevented by any cause that goes beyond the reasonable control of Glo-w Pro s.r.l. or from the impossibility of procuring the services, materials or items necessary for the fulfillment of the contract, except at increased prices, Glo-w Pro s.r.l. may delay the processing of the order and, once the delay has been communicated to the customer, he will have the right to withdraw his order without any sum being withheld or cancel the order in whole or in part. Glo-w Pro s.r.l. will not in any case be held responsible for such delay or cancellation and in any other case of impossibility to carry out the delivery.
14.) Competence
The Court of Catania will be exclusively competent for any dispute arising from the application of the general conditions of sale to the commercial relationships existing between Glo-w Pro s.r.l. and customers.
15.) Exports
These general conditions of sale are not valid for exports to which different general conditions of sale are applied.
In the event that the products supplied are subsequently exported, it will be the customer's responsibility to obtain, at his own expense, the customs clearance costs
and all necessary licenses, also complying with the regulations relating to exports between Italy and the country of destination, with particular reference to the regulations for the export of high-tech products.
For orders/exports outside Italy, shipping costs are the responsibility of the recipient. Shipping costs are calculated separately, based on the weight and volume of the package, actual weight and volumetric weight: [W/H/D(in cm/5000).
Customs clearance of goods coming from countries outside the European Union.
Livigno, Campione d'Italia and the national waters of Lake Lugano enclosed
Complete regulations apply for operations with the Republic of San Marino.
Which countries fall within the EU customs territory?
What are the exceptions and special cases?
The customs territory of the Community does not coincide exactly with the sum of the territories that are part of the geophysical territory of the Community. In fact, some areas falling within the various national territories are excluded from the community customs territory, while other territories that are not part of the geophysical territory of the Community are considered to all intents and purposes within the community customs territory.
In particular, it is made up of the geophysical territory of the 27 countries belonging to the European Union, of which the internal territorial and maritime waters and the overlying airspace are part.
In terms of exceptions and special cases, it should be noted that:
San Marino, Balearic and Canary Islands (Spain), Principality of Monaco, territories of the DOM (Reunion, Guadeloupe, Martinique and French Guiana), Isle of Man and Norman Islands (United Kingdom), Azores and Madeira islands (Portugal) fall within the territory Community customs and goods exported there are not eligible for export refunds Faroe Islands, Greenland (Denmark), Heligoland and Busingen Territory (Germany), Ceuta and Melilla (Spain), French Overseas Territories (TOM - Polynesia French, Wallis and Futuna, New Caledonia, Antarctic Islands, Territorial Collectivities of Mayotte and St. Pierre and Miquelon) Municipality of Livigno and municipality of Campone d'Italia (Italy) do not fall within the Community customs territory and goods exported there can benefit of the export refund.
Payment is expected only by advance bank transfer. In any case, the customer receives a new order confirmation including shipping costs which he must reconfirm again in person. In any case, Glo-e Pro reserves the right to not accept the order. The Court of Catania will be exclusively competent for any dispute arising from the application of the general conditions of sale to the commercial relationships existing between Glo-w Pro s.r.l. and customers.
16.) Responsibility
These general conditions outline the entire scope of responsibility of Glo-w Pro s.r.l. regarding the products, with the exclusion of any other express or implied guarantee, condition and term established by law, regarding the quality or suitability for any particular use of the products, except in any case those which by law cannot be derogated from, with particular reference to as provided by the art. 1229 of the Civil Code and the Presidential Decree. n. 224 of 24 May 1988. Any delay or failure to deliver for reasons beyond the control of Glo-w Pro s.r.l. but attributable to the suppliers cannot be Glo-w Pro s.r.l. attributable and assumes no responsibility for this. If there is demonstrable and proven negligence that causes damage to the customer, the customer can sue Glo-w Pro s.r.l. for damages at a minimum rate of 1% and a maximum of 5% of the overall net value of the order for each week of delay. In case of late delivery, the customer has the right to withdraw from the contract, canceling the order, after having communicated to Glo-w Pro s.r.l. a final delivery deadline, once again not respected. Any damages suffered by the customer such as willful misconduct, carelessness and negligence, attributable to Glo-w Pro s.r.l. in the management of the order, they cannot be calculated at a rate exceeding a maximum of 50% of the net amount of the supply subject to the dispute. The obligations and commitments of Glo-w Pro s.r.l. towards the customer assume that the same has fulfilled all its obligations towards Glo-w Pro s.r.l.Glo-w Pro s.r.l. assumes no responsibility for damages of any nature resulting from improper and/or incorrect installation or use of the ordered item.
17.) Important Information and Disclaimer
The following disclaimer is an integral part of our website!
When placing the order on the Glo-w Pro website, the buyer declares that he is an adult.
Glo-w Pro has no ability to check the statement at the time of ordering. The buyer receives the order confirmation by e-mail for which transmission there is a Glo-w Pro Mail Server protocol.
In the event that the buyer is a minor, the responsibility is transferred to the buyer's parents, who in any case are responsible for transport costs and management expenses.
18.) Recipients
Our website and the offers it contains are aimed at Internet users in Italy. For orders from other countries Glo-w Pro s.r.l. reserves the right to accept the order. In these cases the user/customer is contacted again, receiving a new order confirmation with the conditions considered in force of the order. Only after acceptance of the new order confirmation which is signed by Glo-w Pro s.r.l. the user/customer can receive the requested material under the established conditions.
19.) Contents of the online offer
We assume no responsibility for the currency, correctness, correctness, accuracy or quality of the information contained on this site. We exclude liability for material or moral damages caused by the use or non-use of the information offered and/or by the use of inaccurate or incomplete content, unless we can prove willful or gross negligence on our part. Before using the products purchased from us, carefully consider the indications and instructions in the manuals included with the products.
20.) Reserve and exclusion of liability for references and links/banners
The information on our website may contain links to Internet pages whose contents are provided by third parties (e.g. via so-called "hypertext links"). We assume responsibility for such contents only if we are aware of their incorrectness or illegality and if it is technically possible for us to prevent their use. In preparing this site, every care has been taken to offer the most up-to-date, correct and clear information possible, but we cannot judge whether third-party suppliers offer incorrect, illegitimate or illegal content by subsequently modifying the content itself or inserting further links. Due to the technical peculiarities of the Internet, we decline any responsibility for the completeness and integrity of the information provided on our website. We are not responsible for, nor do we warrant, the content of any linked sites. The provider of the respective linked site is solely responsible for such contents. We hereby expressly declare that at the time of adding the link to our website, no illegal contents were detected on the linked website. We do not assume responsibility for, nor do we have influence over, the current and future structure of the linked sites, their contents and/or the authorship of the sites themselves. For this reason we explicitly exclude our responsibility for all contents of linked sites modified after the link was added to our site. We also declare that we do not appropriate the contents of other people's pages and links.
21.) Copyright and trademark rights
In all our publications, the copyrights on the images, audio documents, video sequences and texts used are respected, just as images, audio documents, video sequences and texts belonging to us are used or images, audio documents, video sequences and texts are used without licensing requirement. All registered trademarks mentioned within the Internet offer and possibly protected by third parties are subject to the copyright and trademark regulations of the respective registered author without restriction. The name alone cannot determine that the registered trademark is not protected by third party rights! The structure and layout of our website are subject to our worldwide copyright, provided that the rights of third parties are not infringed. The use, reproduction or transmission of individual contents or sites without our consent constitute crimes punishable by law.
Legal validity of the Liability Waiver.
If some parts or individual formulations of this text do not correspond, are not current or do not appear to be completely valid in their legal status, the other parts of the document remain valid in any case.